End User License Agreement (EULA)

WHO WE ARE AND WHAT THESE TERMS DO

We, Aide Health Limited of 124 Finchley Road, London, England, NW3 5JS, license you to use:

  • Aide mobile application software, the data supplied with the software, (the “App”) and any updates or supplements to it.
  • The related online documentation (“Documentation”).
  • The service you connect to via the App and the content we provide to you through it (the “Service”).

as permitted in these licence terms (the “Terms”).

WARNING AND MEDICAL DISCLAIMER

  • WE ARE A DIGITAL HEALTH SERVICES COMPANY PROVIDING A PLATFORM AND TOOL THAT HELPS FACILITATE USERS AND THEIR CLINICIANS BETTER UNDERSTAND AND ASSIST WITH THE MANAGEMENT OF LONG-TERM HEALTH CONDITIONS. WE DO NOT PROVIDE HEALTHCARE, MEDICAL OR OTHER PROFESSIONAL ADVICE. AS WE ARE NOT A HEALTHCARE PROVIDER, OUR SERVICES ARE INTENDED TO SUPPORT BUT NOT REPLACE A HEALTHCARE PROFESSIONAL’S JUDGEMENT AND KNOWLEDGE. OUR SERVICES ARE NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT.
  • THE CONTENT OF THE PLATFORM HAS BEEN PREPARED FOR GENERAL INFORMATIONAL PURPOSES ONLY WITHOUT REGARD TO ANY USERS SPECIFIC LONG TERM HEALTH CONDITION(S). WE CANNOT GUARANTEE THAT THE PLATFORM WILL PERFORM AS INTENDED, IT IS YOUR RESPONSIBILITY TO ENSURE THE PLATFORM IS SUITABLE FOR YOUR NEEDS. YOU SHOULD ALWAYS OBTAIN THE ADVICE OF A CLINICIAN AND/OR OTHER QUALIFIED HEALTHCARE PROFESSIONAL WITH ANY QUESTIONS YOU MAY HAVE REGARDING A MEDICAL CONDITION, DIAGNOSIS OR TREATMENT AND/OR BEFORE TAKING OR REFRAINING FROM TAKING ANY ACTION ON THE BASIS OF ANY CONTENT MADE AVAILABLE VIA THE PLATFORM OR OUR SERVICES.
  • YOU ARE RESPONSIBLE FOR YOUR OWN HEALTH AND THE ACCURACY OF THE INFORMATION/DATA YOU PROVIDE TO US AND ON THE PLATFORM. WE ARE NOT RESPONSIBLE FOR ANY INACCURACIES OR ERRORS IN ANY DATA PROVIDED BY YOU (UNLESS DUE TO OUR OWN ERROR). THE PERFORMANCE OF THE SERVICES, PROMPTS AND HEALTHCARE PLAN IS FULLY RELIANT ON THE ACCURACY OF THE INFORMATION PROVIDED TO US AND VIA THE PLATFORM. YOU SHOULD NOT DELAY SEEKING MEDICAL ADVICE OR DISREGARD PROFESSIONAL MEDICAL ADVICE BASED ON ANY OF THE CONTENT OF THE PLATFORM OR OUR SERVICES.

YOUR PRIVACY

Under data protection legislation, we are required to provide you with certain information including who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in https://www.aide.health/privacy-policy and it is important that you read that information.

YOUR MOBILE APPSTORE'S TERMS ALSO APPLY

The ways in which you can use the App and Documentation may also be controlled by your mobile Appstore’s rules and policies, which you should read in conjunction with the agreement.

OPERATING SYSTEM REQUIREMENTS

This App requires either an iPhone running iOS 16.4 or higher or an Android phone running version 6+.

SUPPORT FOR THE APP AND HOW TO TELL US ABOUT PROBLEMS

Support. If you want to learn more about the App or the Service or have any problems using them please take a look at our support resources at https://www.aide.health/support

Contacting us (including with complaints). If you think the App or the Services are faulty or misdescribed or wish to contact us for any other reason please email our customer service team at support@aide.health.

How we will communicate with you. If we have to contact you we will do so by email, using the contact details you have provided to us.

How you may use the App, including how many devices you may use it on

In return for your agreeing to comply with these terms you may:

  • download a copy of the App onto your own personal devices and view, use and display the App and the Service on such devices for your personal purposes only.
  • use any Documentation to support your permitted use of the App and the Service.
  • provided you comply with the ‘Licence Restrictions’ section of these terms set out below, make up to one copy of the App and the Documentation for back-up purposes; and
  • receive and use any free supplementary software code or update of the App incorporating "patches" and corrections of errors as we may provide to you.

YOU MUST BE 18 TO ACCEPT THESE TERMS AND BUY THE APP AND/OR USE THE APP

You must be 18 or over to accept these terms and buy the App and/or use the App and Services.

YOU MAY NOT TRANSFER THE APP TO SOMEONE ELSE

We are giving you personally the right to use the App and the Service as set out above in the ‘How you may use the App’ section of these terms. Whilst you may have sharing rights as set out above, you may not otherwise transfer the App or the Service to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must remove the App from it.

CHANGES TO THESE TERMS

We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce.

UPDATE TO THE APP AND CHANGES TO THE SERVICE

From time to time we may automatically update the App and change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively, we may ask you to update the App for these reasons.

If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and the Services.

The App will always work with the current or previous version of the operating system (as it may be updated from time to time) and match the description of it provided to you when you bought it.

IF SOMEONE ELSE OWNS THE PHONE OR DEVICE YOU ARE USING

If you download or stream the App onto any phone or other device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.

WE ARE NOT RESPONSIBLE FOR OTHER WEBSITES YOU LINK TO

The App or any Service may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).

You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.

LICENCE RESTRICTIONS

You agree that you will:

  • except in the course of permitted sharing (see the ‘How you may use the App’ section of these terms above) not rent, lease, sub-license, loan, provide, or otherwise make available, the App or the Services in any form, in whole or in part to any person without prior written consent from us;
  • not copy the App, Documentation or Services, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;
  • not translate, merge, adapt, vary, alter or modify, the whole or any part of the App, Documentation or Services nor permit the App or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App and the Services on devices as permitted in these terms;
  • not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App or the Services nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the App to obtain the information necessary to create an independent program that can be operated with the App or with another program (“Permitted Objective”), and provided that the information obtained by you during such activities:
  • is not disclosed or communicated without the Licensor's prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; and
  • is not used to create any software that is substantially similar in its expression to the App;
  • is kept secure; and
  • is used only for the Permitted Objective;
  • comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App or any Service;
  • not access all or any part of the Services in order to build a product or service which competes with the Services; and
  • not use the Services to provide services to third parties.

ACCEPTABLE USE RESTRICTIONS

You must:

  • must provide us with true, accurate and complete information when you provide us with your information. The performance of the Services and App is fully reliant on the accuracy of the information provided to us and via the App;
  • provide us with all necessary co-operation and access to such information as we may require in order to provide the Services to you;
  • ensure that your network and devices comply with the relevant description we specify from time to time. You are solely responsible for procuring, maintaining and securing your network connections from your devices to the Services and all problems, conditions, delays, delivery failures and all other loss or damage arising from or relating to your network connections or caused by the internet;
  • not use the App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, any Service or any operating system;
  • not infringe our intellectual property rights or those of any third party in relation to your use of the App or any Service, including by the submission of any data (to the extent that such use is not licensed by these terms);
  • not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App or any Service;
  • not use the App or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
  • not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service

and where applicable in relation to the above, we reserve the right, without liability and without affecting our other rights, to remove any such material and block your access to the Services if such material breaches the provisions of this section.

INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights in the App, the Documentation and the Services throughout the world belong to us (or our licensors where applicable) and the rights in the App and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the App, the Documentation or the Services other than the right to use them in accordance with these terms.

DISCLAIMER

WE DO NOT WARRANT THAT: (A) YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE; (B) THE SERVICES OR INFORMATION THAT YOU OBTAIN THROUGH THE SERVICES WILL BE ACCURATE, COMPLETE OR MEET YOUR REQUIREMENTS; OR (C) THE SERVICES WILL BE FREE FROM VIRUSES.

WE ARE NOT RESPONSIBLE FOR THE ADVICE PROVIDED BY CLINICIANS  

The App is a tool that facilitates users management of long term health conditions and engagement with their clinicians in respect of thereof. We do not control and are not responsible for the actions or inactions of clinicians using the App. We do not determine the suitability of any clinicians or whether such clinicians are appropriate. To the extent applicable, it is your sole responsibility to ensure the clinicians provided with access to the App are appropriate and suitable to your needs.

We make no representation, warranty or commitment and will have no liability or obligation whatsoever in relation to the advice or information provided by clinicians, or correspondence with any clinician. Any advice or information provided by a clinician to you via the App is between you and the relevant clinician, and not us. If you receive any recommendation, information or advice from a clinician this is provided on the basis of that clinician’s professional judgement about the information provided via the App which the clinician is relying on.

We do not endorse or approve of any clinician nor the opinions or advice of any clinician made via the App.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill , but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.

We don’t compensate you for all losses caused by us or our Services. If you do not use the Services in conformance with these terms, our Services and our instructions from time to time, we will not be responsible or liable for any data, advice or information that you, an authorised user or a clinician inputs, advises or shares using the services.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

We are not liable for business losses. The App is for domestic and private use. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Internet and delays. We are not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over the internet, and you acknowledge that the Services may be subject to limitations, delays and other problems inherent in the use of the internet.

Limitations to the App and the Services. The App and the Services are provided for general information purposes only. They do not offer advice on which you should rely. You must obtain medical or other professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the App or the Service. Although we make reasonable efforts to update the information provided by the App and the Service, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

Please back-up content and data used with the App. We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App or the Service.

Check that the App and the Services are suitable for you. The App and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the App and the Services (as described on the appstore site and in the Documentation) meet your requirements.

We are not responsible for events outside our control. If our provision of the Services or support for the App or the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event  but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received.

WE MAY END YOUR RIGHTS TO USE THE APP AND THE SERVICES IF YOU BREAK THESE TERMS

We may end your rights to use the App and Services at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right we will give you a reasonable opportunity to do so.

If we end your rights to use the App and Services:

  • You must stop all activities authorised by these terms, including your use of the App and any Services.
  • You must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this.
  • We may remotely access your devices and remove the App from them and cease providing you with access to the Services.

WE MAY TRANSFER THIS AGREEMENT TO SOMEONE ELSE

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

YOU NEED OUR CONSENT TO TRANSFER YOUR RIGHTS TO SOMEONE ELSE

You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

NO RIGHTS FOR THIRD PARTIES

This Agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement.

IF A COURT FINDS PART OF THIS CONTRACT ILLEGAL, THE REST WILL CONTINUE IN FORCE

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

EVEN IF WE DELAY IN ENFORCING THIS CONTRACT, WE CAN STILL ENFORCE IT LATER

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

WHICH LAWS APPLY TO THIS CONTRACT AND WHERE YOU MAY BRING LEGAL PROCEEDINGS

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.